Refund policy
A reveal is delivered instantly, so purchases are final. There are three exceptions.
We refund
- Duplicate charges for the same reveal.
- Payments where the experience was never delivered and retrying does not fix it.
- Charges you did not authorize.
We don't refund
- Not liking the experience you received.
- Getting a common instead of a legendary. Rarity is random by design.
- Changing your mind after the reveal is shown.
How to request one
Email ttscan@truststhescan.com with your transaction ID — it's printed under your reveal, in the form TXN-XXXXXX. We reply within 3 business days, and approved refunds return to the original payment method within 5–10 business days. Refunds are issued by TRUST THE SCAN? Inc., Nanaimo, BC, Canada.
Last updated October 2026